During a recent three-week hiking trip, there were times where I felt more than a little "on edge". I took these moments of struggle as an opportunity to reflect on something broader: that we can be in a certain amount of discomfort or pain, or generally in a bad situation, without suffering. Assuming we are not being faced with a mortal threat, and leaving aside extreme and lifelong hardship for the time being, is it possible for something to be challenging without it being a "fight"? Can something be a struggle without us struggling with it?
Tag: mental wellbeing
Saving People’s Sanity, One Basic Query at a Time
I know that the stereotype of the IT team spending most of their time answering the phone with “Have you tried turning it off and on again?” must be based at least loosely on reality (and of course I know they made a series around it). I know it must also be a genuine pain when responding to the same basic and often dumbfounding queries takes up most of one’s working life. But for what it’s worth, I would like to point out that, besides helping people fix problems that they might often be able to sort out themselves, support staff are adding potentially much more value to their clients’ lives.
All & None of the Above 